Interglobe Aviation Ltd Company Profile: Products, Promoters and Clients

Question 1: What are the products and services of Interglobe Aviation Ltd ?

Interglobe Aviation Ltd, or IndiGo, is a budget-friendly airline. It provides air travel and ground services before and after flights. They serve passengers and cargo, offering special help like medical support, infant services, and assistance for customers with disabilities. The airline also has holiday packages to different destinations.

IndiGo offers helpful resources and services, including baggage tracking, travel insurance, access to airport lounges, and online booking with special deals. The company handles ground services for flights and provides extra services like in-flight catering. It operates in domestic and international markets from its Gurugram, Haryana, India headquarters. Here’s a summary of its main offerings:

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1- Passenger Air Travel Services

a). Domestic Flights

• IndiGo has a wide network of domestic flights that connect major cities and regional hubs in India. It serves over 75 towns, providing a reliable and affordable way to travel within the country.
• The airline offers frequent flights between metro cities, making business and leisure travelers convenient.

b). International Flights

• IndiGo also offers international flights to various destinations across Asia, the Middle East, and Europe. Key international routes include connections to cities in countries like the UAE (Dubai, Abu Dhabi), Thailand, Singapore, Bangladesh, Maldives, and more.
• The airline continues to expand its international footprint with a growing number of destinations.

2- Low-Cost Carrier Services

• IndiGo is a low-cost airline that offers affordable flights without extra services. It provides low-cost, basic options, letting customers pay for extras like meals, seat selection, and additional baggage.
• Their simple approach guarantees on-time flights, low fares, and efficient service, attracting budget-minded travelers.

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3- Ancillary Services (Add-ons)

a). 6E Prime

• IndiGo has a premium service called 6E Prime. This service includes several benefits, such as:
  • Preferred seat selection
  • A meal of choice
  • Priority check-in and baggage handling
• This service helps passengers have a more comfortable and smooth experience while reducing costs.

b). 6E Tiffin

• Passengers can order snacks and meals before their flight. The menu has vegetarian and non-vegetarian choices for everyone.

c). 6E Seat & Eat

• Another add-on service, Seat & Eat, combines seat selection and a pre-ordered meal at a discounted rate. This is ideal for passengers who prefer comfort and convenience during their flight.

d). 6E Rewards Program

• IndiGo has a 6E Rewards program. Customers earn points when they book flights or use services from IndiGo's partners. They can use these points for flights, hotel bookings, and other rewards, helping frequent travelers enjoy benefits.

e). Fast Forward Service

• This service offers priority check-in and baggage handling at airports. Passengers can skip the lines and get their luggage more quickly.

f). 6E Upgrade

• IndiGo lets passengers upgrade to its Premium Economy service. This service provides extra legroom and comfort, which is great for long flights or international trips.

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4- Cargo Services

a). IndiGo CarGo

• IndiGo runs IndiGo CarGo, an air cargo service that moves goods within India and to other countries. The airline transports various items, such as food, medicine, documents, and e-commerce packages.
• CarGo aims to provide fast, dependable, affordable logistics solutions for businesses and individuals.

b). Cold Chain Solutions

• IndiGo offers special cold chain services to transport temperature-sensitive goods like medicines, vaccines, and perishable food.

c). Charter Flight Services

• The company provides charter flight services for businesses, groups, or special events. Customers can book the whole aircraft for private use, giving them flexibility and convenience for their travel needs.

5- Corporate Travel Solutions

a). Corporate Program

• Offers tailored travel solutions for businesses under its corporate program, offering benefits such as:
  • Special fares
  • Flexible bookings
  • Priority services
• This program helps companies find affordable and dependable flight options for their employees.

b). SME (Small and Medium Enterprises) Travel Program

• IndiGo has a special travel program for small and medium businesses. This program offers discounted fares, priority services, and other benefits to help these businesses manage their travel costs effectively.

6- In-Flight Entertainment

• IndiGo offers 6E Play, its in-flight entertainment service. Passengers can enjoy music, games, and audiobooks on their devices using the airline's app or website.

7- Ground Services

a). Airport Lounge Access

• IndiGo keeps its low-cost model and lets passengers access partner airport lounges for a better travel experience. Travelers can buy lounge access to enjoy comfort and convenience while waiting for their flights.

8- Assisted Travel (6E Care)

• IndiGo offers help for travelers who need extra support, like seniors, people with disabilities, and unaccompanied children. This service ensures their needs are handled at the airport and on the flight.

9- Sustainability Initiatives

a). Fuel Efficiency

• They aim to use less fuel and cut carbon emissions. The airline has bought new Airbus A320neo planes that use less fuel and produce fewer emissions than older models.

b). Carbon Offset Program

• The company has started sustainability programs like carbon offset options. Passengers can donate to environmental projects to balance out the carbon emissions from their flights.

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