Enser Communications Company Profile: Products, Promoters and Clients

Question 1: What are the products and services of Enser Communications?

Enser Communications is a prominent player in the business process management sector and focuses on managing customer life cycles through their technology-enabled platforms. The company serves various industries including BFSI, edtech, government, and hospitality, providing services that span across customer service, customer acquisition, IT infrastructure, and data management. Enser's products include:

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1. Contact Center Services: Solutions that manage inbound and outbound customer interactions.

2. Interactive Voice Response (IVR) Solutions: Automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipients.

3. Software & Web Development: Custom software solutions and web development services.

4. API Integrations: Integrating various software applications to enhance functionality and efficiency.

5. Digital Marketing and Analytics: Services such as SEO, brand strategy, social media advertising, and pay-per-click campaigns to boost online presence and performance.

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Question 2: Who are the promoters of Enser Communications?

1. Rajnish Sarna - Founder, Chairman & Managing Director

Rajnish Sarna has over three decades of experience in the domestic contact center space. He has played a significant role in shaping the domestic call center industry in India and has been actively involved in forums such as the BPO Summit, discussing topics like technology, HR issues, business continuity, and data security. His extensive background includes positions in office automation, telecom, and contact centers.

2. Harihara Iyer - Co-Founder & Whole Time Director

Harihara Iyer has over 20 years of experience in the contact center space and client relationships, particularly in the insurance, banking, and financial services sectors. He is responsible for overseeing the complete process of client requirements and ensuring service level agreements (SLAs) are met by Enser's operational teams.

3. Gayatri Sarna - Whole Time Director

Gayatri Sarna has been with the company for a little over a year, contributing to the overall strategic direction and operational efficiency of the company.

4. Dimple Thakur - Chief Financial Officer (CFO)

Dimple Thakur's tenure with Enser Communications is less than a year, and she oversees the financial operations of the company.

5. Muskan - Company Secretary & Compliance Officer

Muskan is responsible for ensuring that the company complies with statutory and regulatory requirements and that board decisions are implemented. She has been with the company for less than a year.

Question 3: Who are the clients of Enser Communications?

Enser Communications' notable clients include Ola Financial Services, Acko General Insurance, Metis Eduventures, the National Health Authority, and Reliance Nippon Life Insurance.

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Written by - Vedant Bohat